WILDGuides

WILDGuides takes our commitment to protecting your privacy seriously, and we treat any information you provide us with care. WILDGuides will only use the information collected about you in accordance with our Privacy Policy which is set out here. By visiting the WildGuides.co.uk Website you are accepting and consenting to the practices described in our Privacy Policy.

Who We Are

Any personal information provided to or gathered by WildGuides.co.uk is controlled by WILDGuides Ltd. (“WILDGuides”, "We", "Us), a UK Registered Company No.: 4225058. The Registered Company Address is Parr House, 63 Hatch Lane, Old Basing, Basingstoke, Hampshire RG24 7EB.

What Information We Collect

When you place an order or otherwise interact with the WildGuides.co.uk Website, We will ask you for certain information and you may submit personal data to Us (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. Some examples of how information may be collected by us:

1. Information You Provide To Us: We receive and store information that you submit when using our Website, or that you give Us in any other way (for example by email or telephone). This information may be provided when ordering from Us (via our Website or by telephone); searching our Website; entering competitions; accessing your account; querying order status; or by submitting text/photo/video reviews of Us and our products..

2. Information Automatically Provided: We receive, process and store certain information whenever you interact with our Website. Like many websites, We use "cookies" (see below) and obtain certain information automatically when your Web browser accesses the WildGuides.co.uk Website. Information automatically received by Us includes the IP address that your computer uses to connect to the internet; details of your computer, browser, operating system and internet connection; and a clickstream/path analysis of your journey through our Website; products you searched for. We may also use software tools provided by Google (Analytics) to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks).

3. Email Communications: We may send out e-mail newsletters from time to time. This would always be regarding relevant changes to our products and items from our product lines or news that We feel may be of interest to you. You can receive our newsletter either by placing an order or by subscribing from our Website. If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter.

4. Telephone Calls: From time to time We may monitor and record telephone calls for training purposes and to improve the quality of our service to you.

5. Information from 3rd Parties: We may receive information about you from other sources and add this to our account information. For example We update address information using data from third parties (including the Royal Mail "Change of Address" File).

How We Use This Information

Information We hold about you is kept securely in accordance with our internal security policy and may be used to

a. Process and deliver your Order;

b. Provide Customer Support services to you;

c. Provide you with an up to date, efficient, and reliable service;

d. Help prevent fraud (e.g. We may check credit card details with our credit agency, who may keep a record of that information, and reserve the right to refuse Orders on that basis. Your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian);

e. Verify your age, in the event you are purchasing age-restricted products such as bladed items or alcohol;

f. Open and run your WILDGuides customer account;

g. Provide a more personal shopping experience.

By making an Order and/or submitting your data to us you agree to this use.

Data Security

Your safety is guaranteed because WildGuides.co.uk uses the latest security measures to protect your details when you shop with us. We use 128-bit SSL software to encrypt your customer data and any payment details submitted by you are processed by Moneybookers who use the latest security measures in their systems.

Who Else May See Your Data

In order to complete your order We may need to disclose some of your information to our delivery partners including Royal Mail, DHL, City Link, FedEx and their affiliates.

Marketing Communications - WILDGuides

When ordering from WILDGuides, entering competitions or otherwise interacting with us We may give you the chance to subscribe to our email newsletter. We promise not to bombard you with emails – to make it worth your while We only get in touch when We truly have interesting news to share.

If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter or by contacting us from the Contact Us page.

We may also from time to time send you marketing information (e.g. our catalogue) by post to the invoice address specified when placing your order. If you do not wish to receive further catalogues please Contact Us to let us know.

Marketing Communications – 3rd Party

WILDGuides will not pass your information on to any third party.

If you have any concerns over receiving unsolicited post you can join the Mailing Preference Service and your name should be removed from the lists held by responsible direct mail companies. An application form can be filled out on-line at www.mpsonline.org.uk.

Cookies

In order to improve our service to you, We may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited the WildGuides.co.uk Website before) is recorded on your hard drive and used by us to improve the services available to you through the WildGuides.co.uk Website. If you do not wish for us to use cookies when you use the WildGuides.co.uk Website please adjust your Internet browser settings to not accept cookies. The Help option on the menu bar of your web browser should explain how to do this. Please note that cookies allow you to take full advantage of the services We provide through the WildGuides.co.uk Website and so We recommend that you leave them turned on.

Your Concerns

If you have any questions or comments about privacy or the WildGuides.co.uk Website privacy policy, or if you already have submitted information that you do not wish us to have or if you think that the WildGuides.co.uk Website has cookies or data about you that you do not want us to use or that is incorrect please contact us at the address below, by telephone (on 01404 810351) or email (at This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) and the information will be corrected as soon as possible or removed from our database as you request.

Customer Service Contact

You may resolve any issues that concern your interaction with WILDGuides by:

Email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Post to: WILDGuides Ltd., PO Box 680, Maidenhead, Berkshire SL6 9ST, UK.

Telephone to +44 (0)1628 529297.